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The aim of this Troubleshooting Guide is to help you to identify, diagnose and resolve common problems you may be experiencing with Kiuwan.

 

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Contact Kiuwan Technical Support

 

Technical Support Guide

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If you need assistance with any of the steps, you cannot resolve your issue or you have any kind of question, please contact Kiuwan Technical Support for further help.

Please read Kiuwan Technical Support Guide to contact us.

 

Depending on the nature of the error, an error report will be uploaded to Kiuwan and a support ticket will be automatically opened (with a reference to a ticket ID).

Please provide the ticket id when you contact Kiuwan Technical Support.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

We will be happy to help you !!

 

Help with Kiuwan Errors

Most Kiuwan errors usually appear during the analysis process.

The reasons can be of different nature and Kiuwan will show you what the reason is and how to solve it (the vast majority of the problems are due to configurations that can be solved very easily).

  • If you are using Kiuwan Local Analyzer in Graphical User Interface mode (GUI), visual help and tips will be shown indicating the reason of the problem and a link to this guide to help you on how to solve it
  • If you are using Kiuwan Local Analyzer in Command-Line Interface (CLI), errors are reported in two ways:
  • In case the problem is produced in the cloud after running the analysis and executing the 2nd phase (metrics and indexes calculation), the analysis log page will indicate the reason for the problem.

 

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Error Code Reference for Kiuwan (AN errors) :

Kiuwan Local Analyzer Exit Codes : 

Frequently Asked Questions (FAQs) :

 

Troubleshooting Tips

 

TitleCreatorModified
SSO - Form-based authentication failsGiulia di PietroMar 10, 2020
SSO - HTTP authentication failsGiulia di PietroMar 10, 2020
SSO - WIA is not workingGiulia di PietroMar 10, 2020
SSO - Cannot authenticate with credentialsGiulia di PietroMar 10, 2020
Basic Authentication Error when Exporting Action Plan to Atlassian JIRAGiulia di PietroDec 13, 2019
Certificate is Valid but does not Belong to a Known Accepted ServerKiuwan Editor UserDec 12, 2019
Engine Update Cancelled by a Blocking ProcessKiuwan Editor UserDec 12, 2019
How does Kiuwan support XMLKiuwan Editor UserDec 12, 2019
How to Export a Model and Import into another Kiuwan AccountKiuwan Editor UserDec 12, 2019
Local Analyses or Upgrade Get BlockedKiuwan Editor UserDec 11, 2019
How to Deactivate a RuleKiuwan Editor UserDec 11, 2019
Avoid Hard-coded or In-comment Passwords in CodeKiuwan Editor UserDec 11, 2019
How to Configure an Additional Email Address for Analysis NotificationsKiuwan Editor UserDec 11, 2019
Limit for Analyzed LOC last 24h has been ReachedKiuwan Editor UserDec 11, 2019
Temporal License not Valid yetKiuwan Editor UserDec 11, 2019
The Downloaded Model does not Support any of the Discovered LanguagesKiuwan Editor UserDec 11, 2019
Kiuwan Local Analyzer Does not Start after Automatic UpgradeKiuwan Editor UserDec 11, 2019
Kiuwan Cloud Services ErrorKiuwan Editor UserDec 11, 2019
Cannot start Kiuwan Local Analyzer under Linux or OS XKiuwan Editor UserDec 11, 2019
Basic Authentication Error : Proxy Returns HTTP1.1 407 Proxy Authentication RequiredKiuwan Editor UserDec 11, 2019
Analysis Finished with Error in Kiuwan Log PageKiuwan Editor UserDec 11, 2019
Analyses are very Slow in Unix Linux, or Halt when Uploading Results to KiuwanKiuwan Editor UserDec 11, 2019
Account Limits Over QuotaKiuwan Editor UserDec 11, 2019
No Analyzable Extensions FoundKiuwan Editor UserDec 11, 2019
Not enough MemoryKiuwan Editor UserDec 11, 2019
Java Returned 1Kiuwan Editor UserDec 11, 2019
Timeout Killed the SubprocessKiuwan Editor UserDec 11, 2019
Out of MemoryKiuwan Editor UserDec 11, 2019
Cannot Import CSV Kiuwan Reports into Microsoft ExcelKiuwan Editor UserDec 11, 2019

 

 

 

 

 

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