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The aim of this Troubleshooting Guide is to help you to identify, diagnose and resolve common problems you may be experiencing with Kiuwan.

 

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Contact Kiuwan Technical Support

If you need assistance with any of the steps, you cannot resolve your issue or you have any kind of question, please contact Kiuwan Technical Support for further help:

             If you cannot see the messenger, please contact your Kiuwan administrator to get access to it.

 

We will be happy to help you !!

 

Help on Kiuwan Errors

Most of Kiuwan errors usually appear during the process of analysis.

Reasons can be of different nature and Kiuwan will show to you the reason and how to solve it (the vast majority of the problems are due to configurations that can be solved very easily).

  • If you are using Kiuwan Local Analyzer in Graphical User Interface mode (GUI), visual help and tips will be shown indicating the reason of the problem and a link to this guide to help you on how to solve it
  • If you are using Kiuwan Local Analyzer in Command-Line Interface (CLI), errors are reported in two ways:
    • Thru messages to standard ouput indicating the reason of the problem
    • Thru return codes (please visit Local Analyzer Return Codes for a full description of return codes)
  • In case the problem produces in the cloud after running the analysis and executing the 2nd phase (metrics and indexes calculation), the analysis log page will indicate the reason of the problem.

 

Sometimes, depending on the nature of the error, an error report will be uploaded to Kiuwan and a support ticket will be automatically open (with a reference to a ticket ID).

Please, provide the ticket id when you contact Kiuwan Technical Support.

 

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Error Code Reference for Kiuwan (AN errors) :

Kiuwan Local Analyzer Exit Codes : 

Frequently Asked Questions (FAQs) :

 

Troubleshooting Tips

 

TitleCreatorModified
Java returned 1Kiuwan Editor UserOct 04, 2018
Certificate is valid but does not belong to a known accepted serverKiuwan Editor UserSep 24, 2018
Engine update cancelled by a blocking processKiuwan Editor UserMay 23, 2018
Kiuwan Local Analyzer does not start after automatic upgradeKiuwan Editor UserMay 23, 2018
Out of MemoryKiuwan Editor UserJan 19, 2018
The downloaded model does not support any of the discovered languagesKiuwan Editor UserJan 19, 2018
Kiuwan Cloud Services errorKiuwan Editor UserJan 19, 2018
Analysis finished with error in Kiuwan Log pageKiuwan Editor UserJan 19, 2018
Account Limits over quotaKiuwan Editor UserJan 19, 2018
No analyzable extensions foundKiuwan Editor UserJan 19, 2018
Cannot import CSV Kiuwan reports into Microsoft ExcelKiuwan Editor UserJan 19, 2018
Timeout killed the subprocessKiuwan Editor UserJan 19, 2018
Not enough MemoryKiuwan Editor UserJan 19, 2018
Local Analyses or Upgrade get blockedKiuwan Editor UserNov 30, 2017
Cannot start Kiuwan Local Analyzer under Linux or OS XKiuwan Editor UserNov 30, 2017
Basic Authentication Error : Proxy returns HTTP1.1 407 Proxy Authentication RequiredKiuwan Editor UserNov 30, 2017
Analyses are very slow in Unix Linux, or halt when uploading results to KiuwanKiuwan Editor UserNov 30, 2017

 

 

 

 

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