The aim of this Troubleshooting Guide is to help you to identify, diagnose and resolve common problems you may be experiencing with Kiuwan.

Contact Kiuwan Technical Support 

Technical Support Guide

If you need assistance with any of the steps, you cannot resolve your issue or you have any kind of question, please contact Kiuwan Technical Support for further help.

Please read Kiuwan Technical Support Guide to contact us.

Depending on the nature of the error, an error report will be uploaded to Kiuwan and a support ticket will be automatically opened (with a reference to a ticket ID).

Please provide the ticket id when you contact Kiuwan Technical Support.

We will be happy to help you !!

Help with Kiuwan Errors

Most Kiuwan errors usually appear during the analysis process.

The reasons can be of different nature and Kiuwan will show you what the reason is and how to solve it (the vast majority of the problems are due to configurations that can be solved very easily).

  • If you are using Kiuwan Local Analyzer in Graphical User Interface mode (GUI), visual help and tips will be shown indicating the reason of the problem and a link to this guide to help you on how to solve it
  • If you are using Kiuwan Local Analyzer in Command-Line Interface (CLI), errors are reported in two ways:
  • In case the problem is produced in the cloud after running the analysis and executing the 2nd phase (metrics and indexes calculation), the analysis log page will indicate the reason for the problem.

Error Code Reference for Kiuwan (AN errors) :

Kiuwan Local Analyzer Exit Codes : 

Frequently Asked Questions (FAQs) :

Troubleshooting Tips

SSO - Form-based authentication failsGiulia di PietroAug 24, 2023
SSO - HTTP authentication failsGiulia di PietroAug 24, 2023
SSO - WIA is not workingGiulia di PietroAug 24, 2023
SSO - Cannot authenticate with credentialsGiulia di PietroAug 24, 2023
Basic Authentication Error when Exporting Action Plan to Atlassian JIRAGiulia di PietroAug 24, 2023
How does Kiuwan support XMLKiuwan Editor UserAug 24, 2023
Limit for Analyzed LOC last 24h has been ReachedKiuwan Editor UserAug 24, 2023
How to Configure an Additional Email Address for Analysis NotificationsKiuwan Editor UserAug 24, 2023
Avoid Hard-coded or In-comment Passwords in CodeKiuwan Editor UserAug 24, 2023
Temporal License not Valid yetKiuwan Editor UserAug 24, 2023
Certificate is Valid but does not Belong to a Known Accepted ServerKiuwan Editor UserAug 24, 2023
The Downloaded Model does not Support any of the Discovered LanguagesKiuwan Editor UserAug 24, 2023
Engine Update Cancelled by a Blocking ProcessKiuwan Editor UserAug 24, 2023
Kiuwan Local Analyzer Does not Start after Automatic UpgradeKiuwan Editor UserAug 24, 2023
Kiuwan Cloud Services ErrorKiuwan Editor UserAug 24, 2023
Cannot start Kiuwan Local Analyzer under Linux or OS XKiuwan Editor UserAug 24, 2023
Basic Authentication Error : Proxy Returns HTTP1.1 407 Proxy Authentication RequiredKiuwan Editor UserAug 24, 2023
Analysis Finished with Error in Kiuwan Log PageKiuwan Editor UserAug 24, 2023
Analyses are very Slow in Unix Linux, or Halt when Uploading Results to KiuwanKiuwan Editor UserAug 24, 2023
Account Limits Over QuotaKiuwan Editor UserAug 24, 2023
No Analyzable Extensions FoundKiuwan Editor UserAug 24, 2023
Cannot Import CSV Kiuwan Reports into Microsoft ExcelKiuwan Editor UserAug 24, 2023
Java Returned 1Kiuwan Editor UserAug 24, 2023
Not enough MemoryKiuwan Editor UserAug 24, 2023
Out of MemoryKiuwan Editor UserAug 24, 2023
Timeout Killed the SubprocessKiuwan Editor UserAug 24, 2023
How to Export a Model and Import into another Kiuwan AccountKiuwan Editor UserJun 13, 2023
How to Deactivate a RuleKiuwan Editor UserJun 13, 2023
Local Analyses or Upgrade Get BlockedKiuwan Editor UserDec 11, 2019

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