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If you need assistance with any of the steps, you cannot resolve your issue or you have any kind of question, please contact Kiuwan Technical Support for further help:
- Writing an email to jelly.service@kiuwan.com
- Using the messenger provided by Kiuwan (see below picture)
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If you cannot see the messenger, please contact your Kiuwan administrator to get access to it.
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We will be happy to help you !!
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Reasons can be of different nature and Kiuwan will show to you the reason and how to solve it (the vast majority of the problems are due to configurations that can be solved very easily).
- If you are using Kiuwan Local Analyzer in Graphical User Interface mode (GUI), visual help and tips will be shown indicating the reason of the problem and a link to this guide to help you on how to solve it
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Sometimes, depending on the nature of the error, an error report will be uploaded to Kiuwan and a support ticket will be automatically open (with a reference to a ticket ID).
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