Problem

Kiuwan Local Analyzer does not start rising an error message like below:

 

Most common reason is because KLA is executing an old version of the Kiuwan agent module and, for some reason, the automatic upgrade mechanism is not working.

Solution

Provide steps that the user can take to solve the problem. For example "The level 7 printer will flash red when it is out of paper. Add paper to tray 1".

To be sure that your KLA installation is using the latest version, you can manually force an upgrade by deleting following files (located at your KLA installation root directory):

  • agent.version
  • engine.version

In case this solution does not work, delete current KLA installation and download and install the latest version (Download Kiuwan Local Analyzer)

 

If you are using Kiuwan Plugin for Jenkins (Jenkins plugin), you should only delete the following directories (download and installation of latest KLA will be automatically done):

  • JENKINS_HOME/tools/kiuwan/KiuwanLocalAnalyzer , and
  • JENKINS_HOME/cache/Kiuwan

 

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