First, be sure you have received a license distribution zipfile (tipically something like KOP_licenses.zip).
The license distribution zipfile contains two directories with binary files:
Files contained within those directories should be copied to your KOP installation (substituting previous ones)
Uncompress the license distribution zipfile in your local computer
Transfer the files contained under configq1 and license folders from your computer to KOP container ($KIUWAN_VOL/configq1 and $KIUWAN_VOL/license)
First, be sure you have received a license distribution zipfile (tipically something like KOP_licenses.zip). The license distribution zipfile contains two directories with binary files:
Files contained within those directories should be copied to your KOP installation (substituting previous ones)
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Provide steps that the user can take to solve the problem. For example "The level 7 printer will flash red when it is out of paper. Add paper to tray 1".
login with putty to the Kiuwan container as root. chown -R kiuwan:gkiuwan configq1 Restart wildfly by running: supervisorctl start wildfly
First of all, check your Internet connectivity. Sometimes, automatic upgrade fails due to some blocking condition. Check at $(AGENT_HOME)/temp for lock files (*.lock) and delete them. This action will remove any pending block and will release the automatic upgrade. See section Kiuwan Local Analyzer does not start after automatic upgrade Nevertheless, you can also download a new Kiuwan Local Analyzer distribution by just loging into Kiuwan and clicking on Dowanload Kiuwan Local Analyzer top-right menu option
Please visit Logfiles, temporary analyses directories and lock files for further info. |
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