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How can I collect support data?

If you have detected a bug or need to contact Kiuwan support, you can collect valuable information that will help us diagnose your problem by executing:

This will gather all relevant diagnose data and store it under [INSTALLER_DIR]/support/[yyyyMMddhhmmss], where the folder name corresponds to the current timestamp.

Note that the needed time to collect all data depends on the size of your data and could take some minutes.

As the included files may contain sensible information, you can check if anything that should not leave your organization must be removed from the files before sending them to Kiuwan support.

Once the support files have been collected, compress the folder into a single zip file (please replace the [yyyyMMddhhmmss] with the name of the folder created by the script:

Where are logs stored?

The following table shows where logs are stored for each Kiuwan On-Premises services:

ServiceLocationFolderFile name patternDescription
apacheloadbalancer[VOLUMES_DIR]/data-local/ApacheLoadBalancerlogs*.logApache logs
wildflykiuwan-f[n][VOLUMES_DIR]/data-local/generatedConfig

front/kwf[n]/logs/server

server.log[.yyyy-MM-dd]Wildfly fronts servers logs
wildflykiuwan-a[n]analyzers/kwa[n]/logs/serverWildfly analyzers servers logs
wildflykiuwan-s[n]schedulers/kws[n]/logs/serverWildfly schedulers servers logs
wildflykiuwan-f[n][VOLUMES_DIR]/data-local/generatedConfigfront/kwf[n]/logs/kiuwan/logs*.log.[n]Kiuwan fronts webapp logs
wildflykiuwan-a[n]analyzers/kwa[n]/logs/kiuwan/logsKiuwan analyzers webapp logs
wildflykiuwan-s[n]schedulers/kws[n]/logs/kiuwan/logsKiuwan schedulers webapp logs
wildflykiuwan-a[n][VOLUMES_DIR]/data-local/generatedConfiganalyzers/kwa[n]/logs/kiuwan/logs/analysisLogs/kiuwanadmin-2/analysis*.logKiuwan analysis server logs
updaterkiuwan[VOLUMES_DIR]/data-local/updaterlogs/install[yyyyMMdd_hhmmss]/*.logKiuwan installation log
 logs/upgrade/dataKiuwan data upgrade log
 logs/upgrade/databaseKiuwan database upgrade log
 logs/upgrade/qmmKiuwan models manager upgrade log
 logs/updaterManagerupdaterManagerTool.logKiuwan upgrade tools log
mysqlkiuwan[VOLUMES_DIR]/data-local/MySqllogserror.logMySQL error log

How can I free space on my server?

Before purging any file, make sure that no analysis are running and Kiuwan services are stopped by issuing this command:

The following files can be purged without affecting the normal operation of Kiuwan On-Premises:

  • Unneeded stored logs (refer to Where are logs stored? for a complete list of log files).
  • Local repository data found in [VOLUMES_DIR]/data-local/generatedConfig:
    • front/kwf[n]/repos/kiuwanLocalRepository/kiuwanadmin-2
    • analyzers/kwa[n]/repos/kiuwanLocalRepository/kiuwanadmin-2
    • schedulers/kws[n]/repos/kiuwanLocalRepository/kiuwanadmin-2
  • Central repository data of already processed analyses found in [VOLUMES_DIR]/data-shared/repos/kiuwanCentralRepository:
    • kiuwanadmin-2/reports
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Note that when removing the data shown above, historical data relevant for diagnisis and support will not be available. Please consider backuping your data before removing files.

Once the data has been purged, restart Kiuwan services:

 

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