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The term “defect” has an obvious negative connotation. And some of our customers get worried when Kiuwan detects a “defect” but they do not see the reason for that. At that moment, customers used to contact us and we carefully study the case. Solutions come in different flavors: from an explanation to the customer of the reason of the defect (due to a misunderstanding of the rule), to a fix in the rule code to avoid a false positive. Our point is that Kiuwan provides useful mechanisms to manage those situations. All you need is to understand what situation is and what actions you can do. |
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This is only an example of my point in this post:
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What to do in those cases?
Below I will go through the most common situations reported by our customers. For each of them, I will provide some action you can do.
As you will see, which one to apply will depend very much on your knowledge of the application code and, as always, on a deal of common sense.
Case 1: “This rule is not applicable at all to my code” : Deactivate it from the model
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