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This guide will show you the different ways how you can get in touch with our technical support team. 

Contents:

Table of Contents

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Kiuwan’s Technical Support service can be used to get in contact with the Kiuwan support team to submit

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incidents, queries, etc.

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Your request will create a support ticket that will track all the details of your issue.

Submitting a request can be done through three different channels:

  • by email

  • through the Help Widget

  • from the Kiuwan Help Center

Whatever

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channel you use, you will be able to manage and view all your tickets

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How to access Kiuwan’s Technical Support

1.

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 Send an e-mail to Kiuwan Support

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Info

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The easiest way to create a support request is by sending an e-mail to support@kiuwan.com.

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As soon as this email is received, a support ticket is created and you will receive

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an acknowledgment message

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with your request-id.

Your request (456) has been received and is being reviewed by our support staff.


Additionally to support@kiuwan.com, you can also use jelly.service@kiuwan.com

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. Both support email addresses are equivalent.

2.

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Use the Kiuwan Help Widget

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You can also create a ticket from the Help widget.

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The Help Widget is available when you log in to your

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Kiuwan account, and you can find it at the bottom-right of any page.

 

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Click on the Help Widget to open it. 

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Option 1: Search the Kiuwan Knowledge Base by introducing any key term:

 

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Option 2: Send us a message by providing your contact email address.

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You will receive an acknowledgment

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email providing your ticket id.

Your request (456) has been received and is being reviewed by our support staff.

3. Kiuwan Help Center ( https://kiuwan.zendesk.com/ )

 

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3. Submit a request on the Kiuwan Help Center

You can access the 

Kiuwan Help Center at https://kiuwan.zendesk.com/

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Submit a request without an account

Click Submit a request

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A new page will open with a form, in which you can enter your request. 

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Register at Kiuwan Help Center

 

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Note that as you type your subject, Help Center will display some recommended articles related to your subject.

 

Create an account to submit a request

To create an account

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for the Kiuwan Help Center,

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click

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Sign in

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 and select Sign up 

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A form will appear asking you for your full name and an e-mail address.

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You will receive a verification e-mail

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.

Info
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Subject:  Welcome to Kiuwan@Zendesk

From: support@kiuwan.zendesk.com 


Welcome to the Kiuwan support channel on Zendesk.

Through this channel, you will be able to ask for help

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for any question or problem you might have.

Please click the link below to create a password and sign-in.

https://kiuwan.zendesk.com/verification/email/tTaMbJXPNZEt5oWTWrXTMGjlOKTOulEh


Click on the link and set your password

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After setting your password, you will be logged in.

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Creating a new Request from  Kiuwan Help Center

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Once logged in at the Kiuwan Help Center, you can create a new request by clicking on Submit a request. 

 

 

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The Submit a request  form will be displayed when you can enter the subject and content of your request.

Note that as you type your subject, the Help Center will display some

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recommended articles related to your subject.

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By clicking on any of the suggested  articles you will be redirected to the article.

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You can create as many tickets as you need.

Viewing all my Requests

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How to view my requests

To view all your requests you should select My activities in the drop-down menu.

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Then you will be presented with the list of your support requests

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Just click on the link of any of the requests and you will be able to access the full history as well as

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responses to any message.

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Viewing all the

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requests of my Kiuwan account

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By default, you will only have access to tickets directly created by you.

Nevertheless, you can also see all the tickets

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for your Kiuwan account, not only yours.

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Which means also requests opened by other users of your Kiuwan account. 

To get access to all your account’s tickets please let us know by sending us a request.

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Kiuwan Knowledge Base and Community

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The Kiuwan Help Center provides a Knowledge Base where you can search for help on topics you are interested in. 

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You can type your query in the

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search box (

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which will be suggesting related content)

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Search results

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come from two sources:

  1. Knowledge Base

    1. Articles published by Kiuwan on different topics and sections

  2. Community

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    1. An open forum where Kiuwan’s users make contributions via posts

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You can post by accessing Community and clicking

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New Post

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A new post form will be displayed.

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Enter your query and click submit. Other users of the community, including our support team, will reply as soon as possible.