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Important information for troubleshooting is scatered across several log and configuration files. To make this process easier to you, just go to Window >> Preferences >> Kiuwan >> Support and press the Extract support data button. Choose the folder where you want to save this information, and submit to our technical support team the compressed file generated there. 

See (old) Troubleshootingcontact Kiuwan Technical Support on how to contact us. We will address your problem as soon as possible.

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