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How can I collect support data
...
?
If you have detected a bug or need to contact Kiuwan support, you can collect valuable information that will help us diagnose your problem by executing:
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cd [INSTALLER_DIR]/support
sudo ./collect-support-info.sh |
...
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zip -r support-info.zip [yyyyMMddhhmmss] |
Where are logs stored?
The following table shows where logs are stored for each Kiuwan On-Premises services:
| Service | Location | Folder | File name pattern | Description |
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| apacheloadbalancer | [VOLUMES_DIR]/data-local/ApacheLoadBalancer | logs | *.log | Apache logs |
| wildflykiuwan-f[n] | [VOLUMES_DIR]/data-local/generatedConfig | front/kwf[n]/logs/server | server.log[.yyyy-MM-dd] | Wildfly fronts servers logs |
| wildflykiuwan-a[n] | analyzers/kwa[n]/logs/server | Wildfly analyzers servers logs | ||
| wildflykiuwan-s[n] | schedulers/kws[n]/logs/server | Wildfly schedulers servers logs | ||
| wildflykiuwan-f[n] | [VOLUMES_DIR]/data-local/generatedConfig | front/kwf[n]/logs/kiuwan/logs | *.log.[n] | Kiuwan fronts webapp logs |
| wildflykiuwan-a[n] | analyzers/kwa[n]/logs/kiuwan/logs | Kiuwan analyzers webapp logs | ||
| wildflykiuwan-s[n] | schedulers/kws[n]/logs/kiuwan/logs | Kiuwan schedulers webapp logs | ||
| updaterkiuwan | [VOLUMES_DIR]/data-local/updater | logs/install | [yyyyMMdd_hhmmss]/*.log | Kiuwan installation log |
| logs/upgrade/data | Kiuwan data upgrade log | |||
| logs/upgrade/database | Kiuwan database upgrade log | |||
| logs/upgrade/qmm | Kiuwan models manager upgrade log | |||
| logs/updaterManager | updaterManagerTool.log | Kiuwan upgrade tools log | ||
I'm short on disk space, how can I manually purge data that I do not want anymore?
Before purging any file, make sure that no analysis are running and Kiuwan services are stopped by issuing this command:
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cd [INSTALLER_DIR]
sudo ./stop-all.sh |
These files can be removed:
Once the data has been purged, restart Kiuwan services:
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cd [INSTALLER_DIR]
sudo ./stop-all.sh
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